June 24, 2010 Ray Franklin Travel, Travelers use social media, Uncategorized 'I Hate My Room,' The Traveler Tweeted. Ka-Boom! An Upgrade! The New Ways Hotels Track You and Your Complaints June 24, 2010 Ray Franklin Travel, Travelers use social media, Uncategorized Before you check-in: Post a comment on the hotel's Facebook page or send a tweet saying you're looking forward to your stay. A savvy hotel will put you on its radar and may dole out perks or give specialized service.